We do our utmost to ensure your personal information is safeguarded and protected, by adhering and acting in accordance with all applicable legislation.
What is considered personal information and why would it be collected?
Hellas Canyon collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other traveler booking on your behalf, request.
Hellas Canyon, either directly or through our agency and booking partners collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course of offering services or providing services to you: full name, age, home address, phone number, email address, passport and travel medical information, where required, insurance details, ISIC information, where applicable, nationality, residency, nutrition preferences, trip evaluations, travel & accommodation preferences, comments you provide us, trip destination information, credit card and/or other payment information, etc. The collection of this information is done to allow us to provide services to you as requested.
We may also collect personal information, including contact information, if you elect to enter a contest or sweepstakes with us, to subscribe to our newsletter, or to request a brochure, which we will use only to provide you with the service you have requested (or other substantially similar services directly related to your request).
Hellas Canyon collects personal information from agents and agencies to the extent required to allow agents to book Hellas Canyon’s trips, and to be properly credited for such booking, as necessary and as dictated by the relationship between the agent and Hellas Canyon. Such information may include name, employment relationship or employer information, work or business address, etc. If you are an agent travelling with Hellas Canyon, Hellas Canyon may collect the personal information noted above for other travelling passengers, as well as other employment or eligibility information. This information may be collected directly from you, or from your employer (where authorized).
Where the collection of certain details of your personal information is not required in order to deliver requested services or products, you may forgo providing such details. For example, you may sign up for our electronic marketing and newsletters with only an e-mail address.
How is my personal information used or disclosed?
Hellas Canyon uses this personal information to provide the services and/or products you have requested, or to provide you with information about those services or Hellas Canyon. This includes using personal information to: register you to receive newsletters, answer your request for further information about our activities, make a booking or booking(s), provide you with information about Hellas Canyon and/or our services, and to receive and implement feedback on those services. Furthermore, the personal information allows us to:
- Understand your needs as a customer and determine eligibility for our products and services.
- Inform you about our products and services, or those of our partners that we believe may be of interest to you.
- Provide ongoing service and support, including resolution of any issues with the services or products you request from Hellas Canyon.
- To ensure the safety and security of our guests and products.
- Carry out internal accounting and administration of our business.
- Comply with laws, regulations, and the like.
Hellas Canyon may also use your personal information to book products and services for you or on your behalf from our third party suppliers and service providers, or other service providers or merchants for whom we act as agent from time to time. This collection of personal information can be both for our internal purposes, for example, to process your booking, and occasionally on behalf of the parties for whom we act as agent, for their internal purposes in providing the services or products you have requested. Please be aware that the consent you provide to the collection and use of personal information by Hellas Canyon, applies equally to the parties whose products and services we sell or book on your behalf.
What are the consequences of failing to provide personal information?
If you do not provide the Personal Information that we request, we may not be able to deliver the services you have requested, which may mean you won’t be able to participate in our activities, purchase the items from our store, or subscribe to our newsletter, to name a few. If you have paid a deposit and later refuse to provide necessary Personal Information to Hellas Canyon which Hellas Canyon (or our partners) require to deliver the service for which the deposit was paid, you may not be entitled to a refund for that service. Please contact us if you have any questions about providing or not providing Personal Information when booking or otherwise dealing with Hellas Canyon. Personal information is not collected unless provided to us. This means you can visit and browse our website, or place a call, without having to provide any personal information to Hellas Canyon. How do we collect this information and obtain your consent? We collect information from customers during the booking (or option) process, or during the inquiry process where required, via our sales channels, such as our website booking form, via email or telephone, using medical forms filled out by you or your authorized representative, through on-line evaluations submitted by you, via on-line or other entry ballot for any contests, competitions, or sweepstakes, using brochure or other similar request forms, and/or through our travel agency partners and other individuals who make or update bookings on your behalf, or otherwise interact with us on your behalf, including during the inquiry process (whether or not the inquiry proceeds to a booking).
This information is provided by you or on your behalf by someone you have authorized to make or inquire about a booking. We obtain consent by:
- Written permission via mail, email or fax, or online booking form.
- Verbal perm
- Third party consent (i.e. from your travel agent, or the traveler booking on your behalf to whom you have provided your personal information for such purpose).
How is your personal information protected?
The security and integrity of your Personal Information is important to us. All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet.
Access to your personal and private information is limited to: authorized employees, of Hellas Canyon, and any of the third-party suppliers who require your information to provide the travel or other services you have requested (such as transportation services, hotels, activity providers, and tour guides who deliver the services you purchase through Hellas Canyon or that we arrange on your behalf). We keep our employees and our third party suppliers and other partners informed about our policies and procedures and require strict compliance with this Policy in order to ensure your information remains protected. Unauthorized access and/or disclosure of client information are strictly prohibited.
With whom do we share your personal information?
Hellas Canyon will share your information with the outside suppliers (such as guides, travel companies, hotel companies, insurance companies, equipment suppliers, promotion or sweepstakes co-sponsors, and credit card processing entities etc., all of which may be located outside of your country of residence and governed by differing privacy legislation) who perform services on our behalf. As you would expect, certain information must be provided to these suppliers in order to facilitate your booking and in order to provide you with service(s) you have requested.
Can I view or correct my information and whom do I contact?
Upon request in writing to the details below, or by calling us at the phone number listed on www.hellascanyon.com you may request the right to view or correct, your personal information, subject to certain limitations. If you wish to review or verify the personal information you have provided to us, determine to whom your personal information was disclosed, amend or to delete any information, please contact us in writing at the following address, specifying in detail your request (whether to view, amend or delete):
- Hellas canyon
- Konstanta 144
- 38221 – Greece
- Tel: +30 6994584672
- Email: firstname.lastname@example.org
Subject to legal restrictions, you can withdraw your consent to our use of your information at any time and with reasonable notice. If you refuse or withdraw your consent for any purpose that is required by us to fulfil our product or service contract with you or Hellas Canyon, we will not be able to provide you, or continue to provide you, with the product or service.
Hellas Canyon will only send you brochures, newsletters or other promotional and/or marketing materials if you have opted in to receive them. You can subscribe to receive such materials on our website.
Hellas Canyon retains traveler personal information for as long as is reasonably required, with consideration to the purpose for which it was collected or a related or ancillary purpose, and to our legal and regulatory obligations. Hellas Canyon deletes or otherwise destroys traveler personal information after a reasonable period of time. On occasion, you may have to provide your personal information to us again where it has been so deleted.
If you have any complaints about Hellas Canyon’s collection, use, disclosure, or dealing with your Personal Information, if you believe that Hellas Canyon is in violation of or have any questions about Hellas Canyon’s compliance with applicable privacy legislation in relation to your Personal Information, please send a written letter or an email to Hellas Canyon at email@example.com or at the postal address in the section above. You may also contact Hellas Canyon’s team at the information on the Hellas Canyon’s website with the subject “Privacy Complaint”.
Hellas Canyon takes all complaints regarding your privacy and Personal Information very seriously. Upon receipt, we will review your complaint within 20 business days and will provide a written response to the return address indicated in the complaint. If such response is not satisfactory to you, we invite you to reply to us, we will make every endeavor to resolve your concerns.
In the event you provide us with an Opt out Notice your information will be segregated and not disclosed or used in any manner about which you have objected. However, the personal information we collected may be retained by us if necessary for us to comply with any law or legal directive.
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